Interaction with local government isn't a priority for many citizens, often with good reason.
Most events, town hall meetings, and other local programs are usually not well-attended, even when ...
Translating 'Self-Service' From Personal Applications To Government Organizations
President Obama's recent Executive Order: "Streamlining Service Delivery and Improving Customer Service," is an excellent call to action to Defense and Civilian agencies to leverage self-service ...
Uncle Sam At Your Service
A July 2011 study surveying 1,000 Americans on their perceptions of customer service experiences with federal agencies finds the percentage who are very satisfied with federal service has risen over ...
Source: MeriTalk
Don't Get Bogged Down in Gov Speak
Is your organization still bogged down in 'government-speak'? Isn't it time you get with the 'plain language' program – and get back to clear, simple, direct communication?
Plain language is ...
TooManyWebsites.gov
White House Director of Digital Strategy Macon Phillips, on behalf of President Obama, makes the case in a blog that there are simply too many federal websites. The White House announced plans ...
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